FSM Nova — AI Copilot (0 to 1)

Problem

Field service operations involve distributed teams working in dynamic environments, where quick decisions are required with limited real-time support. Teams often rely on manual coordination and fragmented information, making it difficult to access actionable insights during job execution and slowing down overall efficiency.

Solution

Built FSM Nova, an AI-powered copilot embedded into field workflows, enabling:

• real-time operational insights
• voice-based interaction for hands-free usage
• image-based validation and analysis
• context-aware knowledge access

Role (Product Manager)

• Contributed to building the product from 0 to 1
• Defined key use cases and product workflows
• Worked closely with engineering to integrate AI into real-world scenarios
• Ensured alignment between AI capabilities and field usability

Impact

FSM Nova improved how field teams interact with operational data by making insights accessible in real time and within the flow of work. This reduced dependency on manual coordination, enabled faster and more informed decisions, and increased overall efficiency and productivity of field operations.